1. Introduction

Welcome to Essence Homeware.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website, Essence Homeware (“we”, “us”, or “our”).
We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (GDPR) and applicable privacy laws.

2. Information We Collect

We may collect the following types of information:

• Personal details such as your name, email address, phone number, and delivery address when you contact us or make a purchase.
• Payment information (processed securely by our payment partners – we do not store card details).
• Usage data such as IP address, browser type, pages visited, and time spent on the website.
• Cookies and tracking data to help improve website performance and your shopping experience.

3. How We Use Your Information

Your information is used to:

• Process and fulfil orders.
• Communicate with you about your orders or enquiries.
• Improve our website and customer experience.
• Send updates, promotions, or offers (only if you’ve opted in).
• Maintain internal records for accounting and legal compliance.

4. Legal Basis for Processing

We process your data on one or more of the following legal grounds:

• Contract: to process and deliver your orders.
• Consent: where you’ve opted in to receive marketing communications.
• Legitimate interests: to operate and improve our services.
• Legal obligation: to comply with financial or regulatory requirements.

5. Data Retention

We retain personal information only as long as necessary to provide our services and comply with legal obligations. When no longer needed, your data will be securely deleted.

6. Data Sharing

We never sell your personal data.
We may share limited information with trusted third parties (e.g. payment processors, delivery couriers, analytics providers) who help us run our business safely and efficiently. All partners comply with strict data protection standards.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data.
• Request correction or deletion of your information.
• Withdraw consent for marketing communications.
• Complain to the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

8. Cookies

Our website uses cookies to personalise your experience and analyse website performance.
You can manage or disable cookies at any time through your browser settings.

9. Security

We take data security seriously and use appropriate measures to prevent unauthorised access, disclosure, or loss of your information.

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